Digital transformations have become inevitable due to the tech revolution around us. Such changes are taking place rapidly as technology improves each day. With the advent of artificial intelligence, machine learning, and the use of AR/VR, it is a new dawn where businesses need to implement a digitally driven strategy for their companies. The real estate industry is the breadwinner for a large chunk of the population as it employs diverse skilled personnel.
Making the sector profitable or business-friendly needs attention to the changing environment around us. The real estate business has also sensed these drastic changes taking place in the tech sector and how they have disrupted the traditional real estate model. Firms in this sector are now embracing the full use of technology to communicate to the masses and market their products more efficiently. Implementing a digitally driven infrastructure, however, requires careful planning and execution.
Digital transformation should not be implemented just for the sake of adopting technology but should be based on a need-based assessment of the business. Here is a cursory guide on achieving such a transformation by following the simple steps to keep your company competitive and ever-growing.
1.    Assess Your Current Digital State
The start of any endeavor must begin with careful planning and monitoring of the existing conditions of the business. You should evaluate the needs of your business and gauge which departments can be improved by implementing digital interventions. Here, you should make a list of achievable and smart goals that are specific and measurable. You should formulate a digital strategy to achieve such goals and set aside the budget for such digital transformation.
2.    Train the Team
The next step is to ensure your employees are well-versed in all the different modes of digital interventions. You must train your employees in the ways of digital marketing and handling online platforms. Encouraging a continuous learning and adaptation culture should be the goal here, as your team must learn new skills to contribute to the business.
3.    Reward the Team
A culture of rewarding your employees when they perform in an outstanding fashion must be appreciated, and the business can set up rewards for such high achievers. Awards such as a real estate trophy can be an excellent initiative to motivate employees to work harder and achieve business objectives in record time. The technology debate has also made it possible to work remotely, and some employees perform even better when they have a relaxed home environment. Employees who can perform remotely must be given this flexibility as it saves time and money and provides convenience.
4.    Invest in a CRM System
A Customer Relationship Management (CRM) system can help a business manage its commitments with the client in a much more organized manner. It consists of a dashboard displaying all your pending and completed transactions with all the property listings and related data. The CRM system should be accessible from employees’ mobile so they can view it on the go and keep up to date with the latest developments. You can also integrate the CRM with other components, such as property management, where you can set reminders for rent collection, contact details, and further property details.
5.    Create a User-Friendly Website
A business’ online website is the first impression any prospective customer will get about your business. It must be carefully designed and user-friendly, with little to no ambiguous postings. You should convey your business philosophy simply and engagingly, and finding things must be accessible. The customer should be able to navigate the website from any device, especially handheld devices. You should list all your properties and updates regarding previous properties if feasible. Moreover, you can upload AR/VR imaging and tours of your on-market properties.
6.    Implement Online Marketing Strategies
It would help if you opted for the latest digital marketing techniques, such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing, to increase your online presence and attract potential clients. You can also use data analytics and AI to point you in the correct direction as to how the market moves. Data analytics can play a big part in deciding how the company can invest in properties. User feedback is an important part of the online marketing strategy as you get important insights from customers, which can then be implemented in improving your services.
7.    Collaborations
The world of online marketing and our digital age requires something unique to grab the attention of customers. Collaborations with influencers, celebrities, and industry partners can give you a cutting-edge advantage that other companies may have failed to materialize. Such influencers know the pulse of the customers, and customers can relate to these micro-bloggers. Thus, your message can be effectively pushed out to prospective customers via influencers and online marketers in a more effective manner than traditional marketing solutions.
8.    Measure ROI
Measuring the performance of any endeavor is key to enhancing the customer experience. Measuring your digital initiatives’ return on investment (ROI) regularly can give you the requisite feedback to make better marketing strategies. Adjusting your strategy based on what works best for your business can boost your business.
9.    Enhance Communication Tools
Today’s digital world has been a godsend for creating effective communication channels through online forums. Implementing a robust communication strategy where you employ different tools such as video conferencing, chatbots, and email marketing can help keep clients informed about the latest developments in the world of real estate. Moreover, such video engagements can make customers feel valued and more engaged throughout the buying or renting process.
The world is now moving to a digital era, where our reliance on technology is increasing day by day. If a business doesn’t adopt technology in at least some capacity, its services may become obsolete a few years from now, if not right away. By following these steps and continuously adapting to technological advancements, you can build a digitally driven infrastructure that not only streamlines your real estate operations but also enhances the experience for your clients and stakeholders.
